Booking & Payment

• A 50% non refundable deposit is required for all orders placed outside of Shopify.
• Shopify orders are subject to the payment terms presented at checkout.
• Same day and next day orders must be paid in full at the time of booking, regardless of how the order is placed.
• A $50 rush fee applies to all same day and next day orders.
• Orders are not considered confirmed until the required payment has been received.
• Once an order is confirmed, no changes may be made.

Pickup Policy

• Pickup details and address will be provided once your order is confirmed.
• Please arrive within your scheduled pickup window.
• Late arrivals may result in a wait time, rescheduling fee, or forfeiture of the order depending on the circumstances.
• Orders that are not picked up within the agreed timeframe may be considered abandoned and are not eligible for a refund.

Delivery & Courier Policy

• Enchanted Fleurs is not responsible for flowers once an order has been picked up by the customer or released to a third party courier.
• If you choose to use Uber, DoorDash, UPS, FedEx, or another third party delivery service, you assume responsibility for the order once it leaves our possession.
• We recommend using a trusted courier and selecting appropriate delivery instructions for fresh floral arrangements.
• Enchanted Fleurs is not responsible for loss, theft, damage, delays, mishandling, or incorrect delivery after the order has left our possession.

Custom Orders

• Please provide your preferred wrapping color and any important design preferences when placing your order.
• If no wrapping color is selected, Enchanted Fleurs will choose a color that complements your arrangement.
• Custom designs may vary slightly depending on flower availability, season, and product quality.
• Floral substitutions may occasionally be necessary to maintain the overall look and value of your arrangement.

Cancellations & Refunds

• All payments are non refundable once an order has been confirmed.
• Refunds will only be issued if Enchanted Fleurs is unable to fulfill your order or cancels the order.
• Deposits cannot be transferred to another order unless approved by Enchanted Fleurs.