Frequently Asked Questions

Where is Enchanted Fleurs located?

Enchanted Fleurs is a home-based floral studio located in Atlanta, Georgia. Since we operate from a private studio space, all orders are prepared with care and attention by appointment only. Our exact pickup details will be provided after your order is confirmed.

Do you offer delivery?

Yes, Enchanted Fleurs offers local delivery options. Delivery fees are based on location and will be calculated before your order is finalized. Please provide your delivery address when placing your order so we can confirm availability and pricing.

Do you offer pickup?

Yes, local pickup is available by appointment. Once your order is completed, you will receive pickup instructions and a scheduled pickup time.

Are all flowers always available?

Because we work with fresh seasonal flowers, certain blooms, colors, and varieties may not always be available. If a requested flower is unavailable, we may substitute it with a similar bloom of equal or greater value while maintaining the overall look and feel of your arrangement.

Do you accept same-day orders?

Same-day orders may be available depending on availability and schedule. A $25 rush fee will be applied to all same-day orders. We recommend placing orders in advance whenever possible to ensure we can create your desired arrangement.

What is your cancellation policy?

Due to the custom nature of floral arrangements, orders are prepared specifically for each client. Cancellations must be requested within the allowed timeframe provided at booking. Once flowers or materials have been purchased for your order, cancellations may not be eligible for a refund.

Do you offer refunds?

Because floral arrangements are handmade and created with fresh products, refunds are not offered for changes of mind or completed orders. If there is an issue with your order, please contact us within 24 hours of receiving your arrangement so we can review your concerns and assist you.

Can I customize my arrangement?

Absolutely! We love creating custom designs. You can share your preferred colors, flower choices, budget, and inspiration photos, and we will work with you to create a design that fits your vision.

How far in advance should I place my order?

We recommend ordering at least 1–2 weeks in advance for custom arrangements and special events. Larger events, weddings, and floral installations should be booked as early as possible to secure your date.

How do I place an order?

Orders can be placed through our website or by contacting Enchanted Fleurs directly. Once your order details are confirmed, we will provide the next steps for payment and scheduling.